FREQUENTLY ASKED QUESTIONS
Due to the natural materials and purely handmade nature of handicrafts, we cannot guarantee that the product you receive will be exactly the same as the pictures on the website. For example, there are natural and unique variations in the texture of wooden objects, the flow of glaze colors in pottery, and the printing and dyeing effects of fabrics.
These differences are not flaws, but reflections of the soul of handicrafts. The images we display are representative samples, and what you will receive will be another equally exquisite and unique piece of work.
The dimensions and weights provided in our product description are approximate values. Due to the characteristics of handmade production and natural materials, there may be a slight reasonable range of variation in actual dimensions (usually within ± 1-2 centimeters or ± 5%).
Of course you can! We are more than happy to provide customized services for you. Please contact us through your contact information, such as email or customer service WeChat, and provide detailed information about your needs, such as expected size, material, color, engraving or specific patterns. We will evaluate the feasibility of the production and provide you with a quotation and timeline.